← All roles

Senior Technical Support Lead - Ethernet and AI Infrastructure

NVIDIA· Engineer, Technical Support
Apply on company site
Santa Clara, CA, Seattle, WA$120k - $207k + equityfull-timePosted 2w ago

About the role

Senior HPC Support Engineer focusing on InfiniBand and NVLink technology, providing comprehensive solutions for installations, maintenance, or operations of networking products. Primary customer contact focusing on technical questions, debugging, and issue resolution within NVIDIA Experience (NVEX) Global Technical Support.

Responsibilities

  • Resolve sophisticated customer concerns and technical issues through research, reproduction, and problem solving for customers installing our products and supporting systems using Linux (multi-distro), with focus on NVIDIA InfiniBand, NVLink and GPU technology and End-to-End Solutions
  • Respond to customer product support inquiries via telephone, email, or conference calls
  • Resolve customer issues during installation, operation, maintenance or product application or interoperability with other vendors
  • Participate in multi-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
  • Develop, redefine and document standard methodologies to provide to internal teams (Support/R&D) for support processes and improvements

Qualifications

  • 8+ years in providing in-depth customer support and debugging experience focused on large-scale networking and AI infrastructure environments and products such as InfiniBand, Ethernet and GPU including infrastructure performance
  • Academic degree in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience)
  • Experience with established Agentic AI technologies (Claude, Codex, Cursor) in day-to-day responsibilities
  • Excellent verbal and written English skills
  • Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented professional communication skills

Skills

Required:InfiniBand and NVLink expertiseNetworking protocols and troubleshootingLinux system administrationCommunication and collaboration
Nice to have:Containerized solutions and cloud infrastructure

Benefits

  • Equity and benefits package (as per company offering)
  • Competitive salaries
  • Comprehensive benefits package (NVIDIA benefits)
Last updated Oct 9, 2026. Interested? Apply on the company site.

About NVIDIA

World Leader in AI Computing

NVIDIA invents the GPU and drives advances in AI, HPC, gaming, creative design, autonomous vehicles, and robotics.

AIautonomous vehiclesgaminggpugraphics cardhigh performance computingliquid-ai-recruiting-targetllm
Company profileWebsite

More open roles at NVIDIA