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Senior HPC Support Engineer - Ethernet and AI Infrastructure

NVIDIA· Engineer, Technical Support
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Redmond, WA, Durham, NC, Westford, MA, Santa Clara, CA$108k - $172.5kFull-timePosted 2w ago

About the role

Senior HPC Support Engineer focusing on Ethernet and AI Infrastructure within NVIDIA's NVEX Global Technical Support team, engaging with prestige customers to provide solutions for installations, maintenance, and operations of networking products and End-to-End NVIDIA Spectrum-X solutions.

Responsibilities

  • Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our End-to-End Solutions such as NVIDIA Spectrum-X.
  • Responding to customer product support inquiries via telephone, email or conference calls
  • Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
  • Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
  • As a technical resource develop, re-define and document standard methodologies to provide to internal teams(Support/R&D) for support process and improvements

Qualifications

  • 5+ years in providing in-depth Customer Support and debugging for hardware and software products.
  • Shown use of established Agentic AI technologies (Claude, Codex, Cursor) in day-today job responsibilities.
  • Established knowledge of Enterprise platform and systems engineering who understands Linux triage, knowledge about servers and can resolve hardware and/or OS internal issues.
  • Academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
  • Excellent communication, presentation/oral/verbal and written English skills
  • Profound knowledge of Networking Technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF)
  • Linux OS including System Administration and Networking (LFCS / RHCSA)
  • Ability to debug networking protocols using tools such as TCPDUMP and Wireshark or similar
  • Deep understanding of at least two of: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers (Docker, Kubernetes)
  • Strong organizational skills and ability to prioritize/multi-task with limited supervision

Skills

Required:Customer support and debuggingAgentic AI technologiesLinux troubleshooting and administrationNetworking protocols expertiseNetworking toolsData centers, servers, distributed systems, virtualization, DL frameworks, containers

Benefits

  • Equity and benefits (as per company offering)
  • Competitive salaries and comprehensive benefits package
  • NVIDIA benefits information available at nvidiabenefits.com
Last updated Oct 9, 2026. Interested? Apply on the company site.

About NVIDIA

World Leader in AI Computing

NVIDIA invents the GPU and drives advances in AI, HPC, gaming, creative design, autonomous vehicles, and robotics.

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