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Senior Technical Support Engineer, Networking

NVIDIA· Engineer, Technical Support
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Hybrid (Remote / India (Bengaluru, Mumbai, Gurugram, Hyderabad, Pune))Full-timePosted 2w ago

About the role

Senior Network Engineer role focusing on high-level routing and switching in data center/AI/storage/HPC environments; responsible for Tier 3 technical support, solution development, and process improvement with a strong emphasis on customer satisfaction.

Responsibilities

  • Tier 3 support: installing, supporting, and resolving technical issues and challenges
  • Develop & present technical & comprehensive solutions to customer problems, including project management of complex installations
  • Problem reporting, customer concern, replication, and resolution management
  • Respond to customer technical inquiries
  • Site visits and conference calls with customers and partners
  • Developing & refining internal processes to improve support efficiency and productivity

Qualifications

  • B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience
  • 5+ years of experience in providing Customer Support for hardware & software products
  • Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols
  • Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing - IP Routing protocols (OSPF, BGP, PIM) and virtualization, EVPN, VXLAN
  • Linux experience and scripting
  • Automation - Ansible
  • The ability to work under pressure and support high-level customers
  • Experience with operating and configuring major vendors’ network equipment such as switches and routers
  • Analysis and diagnosis of highly complicated networking problems
  • Good communication and presentation/oral skills
  • Excellent verbal and written English skills
  • Tenacious, with good follow-up, and attention to detail

Skills

Required:Networking fundamentals (IP, L2, L3)LAN Switching/RoutingLinuxAutomation (Ansible)
Last updated Oct 9, 2026. Interested? Apply on the company site.

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NVIDIA invents the GPU and drives advances in AI, HPC, gaming, creative design, autonomous vehicles, and robotics.

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