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Policy Escalation Specialist, YouTube Trust and Safety (Bahasa Indonesia)

Google· YouTube Trust and Safety
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SingaporeFull-timePosted 2w ago

About the role

Policy Escalation Specialist responsible for managing escalations for the Indonesia market within the APAC Headquarters Trust and Safety team, focusing on timely resolution of potentially questionable content, process testing, and data-driven improvements.

Responsibilities

  • Manage escalations, with a focus on the Indonesia market, as part of the APAC Headquarters team in the Trust and Safety organization.
  • Review and manage escalations including graphic and controversial video content, in line with YouTube’s Community Guidelines.
  • Ensure that all escalations are triaged, tracked, investigated, resolved and communicated accurately using internal tools and systems. Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up for any items identified.
  • Analyze, identify, prioritize, and deliver operational improvement opportunities.
  • Partner with cross-functional teams to define the best plan for resolving escalations and implement fast.

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience in Trust and Safety, policy, cybersecurity, content policy/review, anti-abuse, data analytics or related fields.
  • Ability to communicate in Bahasa Indonesia fluently in order to review content and manage escalations with content in these languages.
  • Ability to work non-standard hours (including on-call rotations, evening and overnight hours), weekends, holidays, and shift-based schedules as required.

Skills

Required:Bahasa Indonesia fluency for content review and escalation management
Nice to have:Operational efficiency and process management
Last updated Oct 23, 2026. Interested? Apply on the company site.

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