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Product Solutions Consultant, gTech Ads CX (Fixed-Term Contract)

Google
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Hybrid (Singapore)fixed-term contractPosted 2w ago

About the role

Product Solutions Consultant for gTech Ads CX on a 9-month fixed-term contract, focusing on delivering high-quality customer experience, end-to-end solutioning, and technical troubleshooting for Google Ads customers.

Responsibilities

  • Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving complex issues with Google's advertisers, Sales teams, agencies, and partners.
  • Learn Ads products like Display and Demand Gen. Apply deep product expertise solving complex technical customer issues and escalations, and carry out strategic projects.
  • Develop tools and automation for better diagnostics, data fixes, and debugging, either independently or in partnership with Product Engineering teams.
  • Partner with Sales and cross-functional teams to own and continuously improve customer journey and product feature offerings by providing partner feedback to Product Management, Engineering, and Business Solutions.
  • Analyze data and insights to solve issues at the root cause, liaise with stakeholders on escalations, high-priority events and scaled proactive efforts, and drive collaborative team culture and mentorship globally.

Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience working in technical product management, cloud support, quality engineering, or Site Reliability Engineering (SRE).
  • Experience in technical troubleshooting or customer support within a technology organization.

Skills

Required:Technical troubleshootingCustomer-facing communication
Nice to have:Analytics and dashboards
Last updated Oct 23, 2026. Interested? Apply on the company site.

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