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RCS Business Messages Analyst, Trust and Safety

Google· Trust and Safety
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Hybrid (Sunnyvale, CA; Austin, TX; Kirkland, WA)$141k - $205kFull-timePosted 2w ago

About the role

RCS Business Messages Analyst role within Google's Trust & Safety team focusing on anti-abuse protections, data analysis, and cross-functional collaboration to protect users and partners at scale.

Responsibilities

  • Identify business-to-users and users-to-business threats, working cross-functionally to design and build anti-abuse protections, influence safer-by-design product features, and advise on counter-abuse strategies and emerging trends.
  • Analyze data and emerging trends to identify new signals for scaled enforcement, leading projects to increase the adoption of AI/ML to improve operational efficiency and effectiveness.
  • Design and operate the full Trust and Safety funnel of review, enforcement, and appeals workflows; draft guidelines for reviewers and oversee review and enforcement quality.
  • Provide abuse and policy expertise to Product, Engineering, and other cross-functional teams to support the development of automated enforcement solutions.
  • Monitor ecosystem performance against key metrics, investigate anomalies in spam trends to identify root causes, manage industry partner-experience trends, and manage executive escalations by providing timely, data- and content-driven insights.

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in operations, data analytics, Trust and Safety, policy, anti-abuse solutions, fraud/abuse investigations, risk management or a related field.

Skills

Nice to have:anti-abuse messagingfraud/abuse investigationsdata analysiscommunication and influencing

Benefits

  • Health, dental, vision, life, disability insurance
  • Retirement Benefits: 401(k) with company match
  • Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
  • Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
  • Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
  • Baby Bonding Leave: 18 weeks
  • Holidays: 13 paid days per year.
Last updated Oct 23, 2026. Interested? Apply on the company site.

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