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Product Support Manager, gUP Google Store and Fi

Google
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Hybrid (Sunnyvale, CA; Atlanta, GA; Boulder, CO; New York, NY; San Francisco, CA)$114k - $163kFull-timePosted 2w ago

About the role

Product Support Manager for gUP Google Store and Fi, leading post-purchase support operations, automated workflows, and ecosystem readiness across Google Store and Health and Home, with a focus on reducing customer effort and operational friction.

Responsibilities

  • Manage post-purchase support across Google Store journeys, including order management, refunds, returns, replacements, and device protection.
  • Drive automation and workflows with engineering and operations to reduce customer effort, Repeat Contact Rate, and resolution time.
  • Analyze customer insights and metrics to identify product, policy, or tooling gaps and advocate upstream fixes.
  • Lead cross-functional escalation pathways, bug SLAs, and operational playbooks to resolve high-impact issues rapidly.
  • Ensure launch and ecosystem readiness across hardware portfolios, subscriptions, agent enablement, and fraud controls.

Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience in a project management or a customer-facing role.

Skills

Required:Project managementCustomer-facing experience
Last updated Oct 23, 2026. Interested? Apply on the company site.

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