← All roles

SA360 Specialist, gTech Ads

Google· gTech Ads
Apply on company site
Hybrid (Chicago, IL; Boulder, CO)$140k - $204kFull-timePosted 2w ago

About the role

Google Ads Customer Support Specialist in Platinum focusing on delivering high-quality customer support, troubleshooting, and solutioning for advertisers, sales teams, agencies, and partners within the gTech Ads Customer Experience organization.

Responsibilities

  • Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners. Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
  • Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
  • Partner with our Sales and other cross-functional partner teams (as applicable) to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points.
  • Share insights and provide expertise to our partner teams to support product and process improvements. Drive team culture and success among a globally dispersed team.
  • Demonstrate mentorship and leadership across the team.

Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • 8 years of experience in a technical project management or a customer-facing role.

Skills

Required:Customer service leadershipData analysis

Benefits

  • US: $140000 - $204000 (USD) + 15% bonus target + equity + benefits
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Google

Google Search homepage

llmtext-to-speechvoice-ai-stack
Company profileWebsite

More open roles at Google