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Technical Solutions Engineer II, Infrastructure, Compute, Google Cloud

Google· Google Cloud
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Kirkland, WA$150k - $217kFull-timePosted 2w ago

About the role

Technical Solutions Engineer II to provide level two support, troubleshoot complex customer issues, develop diagnostic tools, and collaborate with Product, Engineering, and SRE teams to improve Google Cloud products. Requires shift flexibility and in-person interviews in many cases.

Responsibilities

  • Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work closely with multiple Product and Engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
  • Understand customer issues and advocate for their needs with cross-functional teams.
  • Be available for non-standard work hours or shifts which may include weekends as needed.

Qualifications

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 9 years of experience troubleshooting and advocating for customer needs, or triaging technical issues (e.g., hardware, software, application, operational, process).
  • Experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
  • Experience in system administration for Linux/Unix or operating systems.
  • Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic).

Skills

Required:TroubleshootingNetworkingLinux/Unix system administrationProgramming / scripting

Benefits

  • Health, dental, vision, life, disability insurance
  • Retirement Benefits: 401(k) with company match
  • Paid Time Off: 20 days of vacation per year, accruing at 6.15 hours per pay period for the first five years
  • Sick Time: 40 hours/year (69 hours/year for Seattle) including 5 discretionary sick days per instance
  • Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
  • Baby Bonding Leave: 18 weeks
  • Holidays: 13 paid days per year
Last updated Oct 23, 2026. Interested? Apply on the company site.

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