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Technical Solutions Engineer I, Infrastructure, Compute, Google Cloud

Google· Google Cloud
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Kirkland, WA, USA$126k - $180kFull-timePosted 2w ago

About the role

Technical Solutions Engineer role within Google Cloud, focusing on troubleshooting, debugging, networking, and system administration to support customers and improve Google Cloud products and documentation. Involves cross-functional collaboration, potential non-standard hours, and 24x7 support responsibilities.

Responsibilities

  • Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work closely with multiple Product and Engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
  • Understand customer issues and advocate for their needs with cross-functional teams.
  • Be available for non-standard work hours or shifts which may include weekends as needed.

Qualifications

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 5 years of experience writing/debugging code in a general purpose programming language (e.g., Java, C, C++, Python, Shell, Go, JavaScript).
  • Experience in system administration with Linux/Unix or Windows systems.
  • Experience with computer networking or web technologies (HTTP, HTML, DNS, etc.).
  • Experience troubleshooting and triaging technical issues, or advocating for customer needs.

Skills

Required:Programming languages (Java, C, C++, Python, Shell, Go, JavaScript)Linux/Unix or Windows system administrationNetworking/web technologies

Benefits

  • Health, dental, vision, life, disability insurance
  • Retirement Benefits: 401(k) with company match
  • Paid Time Off: 20 days of vacation per year, accruing at 6.15 hours per pay period for the first five years
  • Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
  • Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
  • Baby Bonding Leave: 18 weeks
  • Holidays: 13 paid days per year
Last updated Oct 23, 2026. Interested? Apply on the company site.

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