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AI Outcome Customer Engineer, Google Cloud (English, Japanese)

Google· AI / Cloud / Customer Engineering
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Hybrid (Tokyo)Full-timePosted 2w ago

About the role

AI Outcome Customer Engineer responsible for enterprise architecture, technical debugging, and engineering liaison across pre-sales and post-sales phases for enterprise AI solutions in Google Cloud.

Responsibilities

  • Partner with Account teams and practice Customer Engineer during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
  • Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
  • Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
  • Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
  • Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience troubleshooting technical issues for internal/external partners or customers.
  • Experience leading technical delivery strategies, debugging systems, and collaborating with product/engineering organizations.
  • Experience with enterprise integrations (e.g., APIs, enterprise content management (ECMs), identity), cloud infrastructure, or AI/ML model deployments.
  • Experience in system design or orchestration frameworks.
  • Ability to communicate in English and Japanese fluently to support client relationship management in this region.

Skills

Required:Enterprise architectureTechnical delivery managementSystems debugging and issue diagnosisProduct and engineering liaison
Last updated Oct 23, 2026. Interested? Apply on the company site.

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