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Senior ServiceNow Platform Engineer

Abnormal AI· IT
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Remote$141.5k - $203.5kfull-timePosted 2w ago

About the role

Senior-level role to design, build, and operate enterprise-grade ServiceNow capabilities, driving automation, Agentic AI, and knowledge management while providing technical leadership, governance, and platform metrics to IT management.

Responsibilities

  • Configure, maintain, and support the ServiceNow platform, including workflows, automations, and integrations.
  • Troubleshoot complex platform issues and support major releases, high-impact incidents, and platform-wide changes.
  • Design and enhance automation and Agentic AI capabilities to reduce manual effort and enable self-service.
  • Create and maintain knowledge articles and SOPs documenting governance, standards, and best practices.
  • Perform routine audits, maintenance, and access, security, and configuration reviews.
  • Own the team's ticket queue against SLAs and manage the Agile backlog and sprint priorities.
  • Present key platform metrics to IT management weekly.
  • Partner with administrators, developers, and stakeholders across IT and SaaS to support workflows and long-term platform strategy.

Qualifications

  • 5+ years of strong communication and collaboration, translating Complex ServiceNow concepts (Flow Designer, IntegrationHub, Agentic AI) into clear guidance for technical and business audiences.
  • 5+ years of technical leadership and governance, including mentoring, design and code reviews, and enforcing standards and SOPs.
  • 5+ years of strong prioritization skills, including 3-5 years managing an Agile backlog and a ticket queue against SLAs.
  • 7+ years of advanced ServiceNow development: Flow Designer, IntegrationHub, REST/SOAP, Scripted REST APIs, OAuth, service catalog, Virtual Agent, knowledge management, scoped apps, and Glide scripting.
  • 7+ years troubleshooting complex issues and root-cause analysis, with the ability to present platform metrics to IT management.
  • 1+ years with ServiceNow Agentic Workflow and AI Agents.
  • 1+ years using Claude Cowork or Claude Code for ServiceNow development, including prompt engineering and skill creation.
  • 1+ years configuring and securing ServiceNow MCP Server/Client integrations with governed MCP Tools and ACL/OAuth scoping.
  • 3+ years with Hardware Asset Management, Employee Center, Now Assist, and Operations Workspace.
  • 1+ years with Atlassian products (Jira, JSM, Confluence), with a desire to become proficient.

Skills

Required:ServiceNow developmentAgentic AI / AI integrationAgile backlog management
Last updated Oct 10, 2026. Interested? Apply on the company site.

About Abnormal AI

The Behavioral Security Platform for the AI era.

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