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Customer Product Engineer, EMEA

Alchemy· *Engineering
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Hybrid (Bucharest)Full-timePosted 2w ago

About the role

Customer Engineering role focused on delivering hands-on technical support to Alchemy customers, driving onboarding success, gathering feedback for product roadmap, and acting as the voice of the customer. Primary collaboration with Account Abstraction and Wallet Services to scale support and influence product decisions.

Responsibilities

  • Provide hands on technical support within the Account Abstraction product vertical
  • Deliver a stellar customer experience
  • Scale support through internal tooling and runbooks as well as contribute to devX improvements
  • Understand customer needs and how to meet unique challenges and goals
  • Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions
  • Be the voice of the customers
  • Build and maintain ongoing relationships with complex stakeholders, both internally and externally
  • Work in a quickly changing environment
  • Drive referrals from our customers

Qualifications

  • 1+ years of experience in a software development role
  • Technical degree
  • Experience and interest in Account Abstraction / Wallet Services
  • Strong analytical skills
  • Ability to understand and troubleshoot complex technical issues
  • Strong communication skills with internal and external stakeholders
  • Excellent people skills to monitor and measure customer performance
  • Interest in technology, blockchain, crypto
  • Experience with blockchain a large plus
  • Founded a company or built side projects, a plus
  • Experience in startups, a plus

Skills

Required:Software developmentTechnical communicationCustomer-facing tech supportAnalytical thinking
Nice to have:Blockchain / crypto knowledge

Benefits

  • Private Health Insurance
  • Gym Reimbursement
  • Flexible Time Off
  • In-Office Group Meals
  • Learning & Development Stipend
  • Company Sponsored Conferences & Events
  • Books & Audiobook subscription with Bookster
Last updated Oct 25, 2026. Interested? Apply on the company site.
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About Alchemy

Alchemy | Blockchain infrastructure for developers

Alchemy | The web3 development platform

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