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Manager, Operations as a Service, North America Supply Chain (NASC)

Amazon· Corporate Operations
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BengaluruFull-timePosted 2w ago

About the role

Amazon is seeking a Manager for Operations as a Service (OaaS) within the North America Supply Chain (NASC). The role leads cross-geography programs, drives process improvements, automation, and scalable solutions, and manages a team to deliver business outcomes at scale across geographies.

Responsibilities

  • Business & Process Ownership: Own business metrics, process performance, and continuous improvement against defined goals.
  • Stakeholder Management: Partner with stakeholders across geographies to understand business priorities, align execution, and deliver agreed business outcomes.
  • Process Management: Onboard and stabilize new processes; identify and eliminate root causes of defects through cross-functional collaboration.
  • Metrics & Business Reviews: Analyze trends and gaps; provide insights and contribute to WBRs, MBRs, QBRs, and other business reviews.
  • Automation & Scaling: Identify and implement process improvements, automation, and scalable solutions; drive adoption across teams.
  • SOP & Governance: Establish and maintain SOPs, processes, and tools to ensure consistent execution and performance.
  • Talent Management: Set goals, coach and develop associates, SMEs, and ICs, and build functional and leadership capabilities.
  • Hiring: Participate in internal and external hiring to build team capability.
  • Workforce Management: Ensure schedule adherence and accurate tracking of productive/non-productive time and leave to maintain productivity and utilization accuracy.
  • Flexibility to work in 24x7 shift and rotational weekly off

Qualifications

  • Experience in team management
  • Graduate in any discipline
  • 3+ years of experience managing teams and partnering with customers and stakeholders to deliver business outcomes
  • 2+ years of independently managing a function or process
  • Strong analytical and problem-solving skills with effective verbal and written business communication

Skills

Required:Team managementStakeholder managementProcess ownershipAnalytical & problem-solving skills
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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