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Sr. Forecasting Manager, Amazon Customer Service

Amazon· Supply Chain/Forecasting (Network Solutions Forecasting)
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Seattle$115.4k - $160kFull-timePosted 2w ago

About the role

Senior forecasting role within Amazon's Network Solutions Forecasting team responsible for end-to-end workforce planning and forecasting for the Amazon Customer Service network. Focus on building statistically grounded, explainable models and communicating insights to senior leadership to drive cost and service quality improvements globally.

Responsibilities

  • Responsible for modeling forecasting problems, discovering insights and identifying opportunities through the use of statistical, machine learning, algorithmic, data mining and visualization techniques.
  • Collaborate effectively with internal stakeholders and cross-functional teams to analyze forecast variances, understand and mitigate variance drivers, identify opportunities to improve operational efficiencies, and deliver successfully against high organizational standards.
  • Apply a breadth of tools, data sources and analytical techniques to answer a wide range of high-impact business questions and present the insights in concise and effective manner.
  • Be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences.

Qualifications

  • Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
  • 5+ years of experience as a forecasting analyst or related positions
  • Experience with SQL and one or more of the statistical modeling languages/ toolboxes like R or Python
  • Excellent communication skills (verbal and written) to share findings with executives
  • Ability to work successfully in a dynamic, fast-paced environment

Skills

Required:Forecasting and time-series analysisSQLPython or RCommunication

Benefits

  • Base salary with sign-on payments and restricted stock units (RSUs)
  • Comprehensive benefits including health insurance (medical, dental, vision, prescription, life & AD&D), EAP, Mental Health Support, FSA, Adoption and Surrogacy Reimbursement, 401(k) matching, paid time off, parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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