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Technical Writer

Amazon
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Bellevue, WA, New York, NY$128.4k - $173.7kfull-timePosted 2w ago

About the role

Technical Writer for Amazon Leo Security Productivity Infrastructure and Services, focusing on coordination, development, implementation, and change management of controls, documentation lifecycle, and content for a global, technically diverse audience within the Leo organization.

Responsibilities

  • Partner with service and operational teams to optimize and maintain user guides, process guides, and application configuration documentation, ensuring a consistently high quality bar across all deliverables.
  • Triage user feedback, prioritize actionable items, and incorporate insights into content improvement plans shared during WBR and MBR updates.
  • Create and maintain integrated help content and training on the Amazon training service consoles, reporting on adoption metrics and content effectiveness in WBR and MBR forums.
  • Collaborate with internal and external stakeholders to conceptualize and develop content that drives user adoption of supported services, including user documentation, graphics, training material, and interactive storyboards.
  • Create, maintain, and edit content for a global and technically diverse audience, ensuring consistency and accessibility across all formats.
  • Manage all aspects of the documentation lifecycle: planning, testing, maintaining, and delivery, with progress and milestones tracked and communicated through WBR and MBR updates.
  • Leverage metrics to identify underperforming content, develop improvement plans, and present findings and action items in WBR and MBR reviews to maintain visibility and accountability.

Qualifications

  • - Bachelor's degree
  • - Experience as a technical editor or writer of technical documentation working with style guides

Skills

Required:Technical writing / editingContent strategy and lifecycle management
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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