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Vendor SP- Support ( PWD )

Amazon· Customer Service
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Hybrid (Egypt)Full-timePosted 2w ago

About the role

SPS Associate role within Selling Partner Support (SPS) responsible for delivering world-class support, technical assistance, and account management to Selling Partners (Vendors and Sellers). Requires multilingual Arabic/English communication, ability to handle high-volume interactions, and knowledge across platforms to resolve issues and improve partner experience.

Responsibilities

  • Supporting Selling Partners to solve incoming issues via phone, email, and chat
  • Managing high volumes of inbound/outbound calls, emails, and chats in a timely manner
  • Identifying customers’ needs, clarifying information, researching issues and providing solutions
  • Demonstrating customer obsession and delivering exceptional customer care in every contact
  • Building sustainable relationships and engaging customers by going the extra mile
  • Overseeing and achieving KPIs like Quantity & Quality, Resolution Rate, Transfer Rate
  • Collaborating with Resolver Groups, Account Managers, and other stakeholders
  • Documenting all Selling Partner interactions according to SOPs
  • Troubleshooting and providing product guidance and support to Sellers and Vendors
  • Attending training to learn product details and key selling points
  • Participating in initiatives to increase Seller listings and catalogue updates
  • Performing other duties and special projects as directed by management
  • Multilingual support: fluency in Arabic and English
  • Willingness to work shifts and weekends to accommodate Amazon’s hours (7 days a week)

Qualifications

  • Bachelor’s degree, or 4+ years of equivalent experience
  • Experience with computer skills including proficiency in MS Office (Word, Excel, PowerPoint)
  • Proficiency in Microsoft Excel or equivalent spreadsheet tools
  • Language – Fluent Arabic and English is essential
  • Military exemption/completion/3 years postpone
  • 2 years’ experience within a customer service environment in multinational call center

Skills

Required:Communication (Arabic & English)Customer service

Benefits

  • Inclusive culture and accommodation support for disabilities during application/hiring process
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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