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Process Expert, North America Supply Chain (NASC)

Amazon· Corporate Operations
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BengaluruFull-timePosted 2w ago

About the role

Process Expert role in North America Supply Chain (NASC) focused on process onboarding, expertise, governance, stakeholder collaboration, and automation to improve efficiency and scale across global operations.

Responsibilities

  • Process Transition: Collaborate with the Transition team suppory process onboarding, , SOP creation, training, and ramp-up to enable transition to BAU.
  • Process Expertise & Execution: Develop deep process expertise and independently execute test and production cases. Serve as the subject matter expert for assigned workflows and provide guidance to Operations.
  • Program Governance & Performance: Establish mechanisms to track SLA, TPH, quality, TAT, backlog, and other key metrics. Analyze performance trends and provide insights for WBRs, MBRs, QBRs, and business decisions.
  • Stakeholder Management: Act as the primary process POC and partner with business stakeholders and internal teams, including Operations, STL, Transition, CPT, and ONT, to align requirements, manage dependencies, and drive execution.
  • Problem Solving & Escalation Management: Own critical process issues, conduct root-cause analysis, and implement corrective and preventive actions. Identify systemic gaps and drive resolution with partner teams.
  • Process Excellence & Simplification: Identify process inefficiencies, standardize workflows, and drive best practices across programs. Build reporting and communication mechanisms to improve performance visibility.
  • Automation & Scalability: Identify opportunities to eliminate manual effort and improve process scalability. Partner with Tech and Operations teams to design and implement automation and other process improvements.
  • Flexibility to work in 24x7 shift and rotational weekly off

Qualifications

  • Graduate in any discipline.
  • 3+ years of experience in operations, program management, or a related field.
  • Experience managing stakeholders and communicating with business and operations partners.
  • Strong analytical and problem-solving skills with the ability to operate in ambiguous environments.
  • Experience with process documentation, workflow design, and process improvement.

Skills

Required:Process documentationworkflow designstakeholder managementdata analysis
Nice to have:automation
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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