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Enterprise Support Manager, ES-NAMER-FSI

Amazon
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Hybrid (Arlington, VA), Hybrid (Atlanta, GA), Hybrid (Herndon, VA), Hybrid (Dallas, TX)$169k - $228.6kfull-timePosted 2w ago

About the role

AWS Applied AI Solutions (AAIS) seeks an Enterprise Support Manager to lead a team of Technical Account Managers, engage with senior executives, and drive technical and operational solutions in AWS environments. Open to travel up to 25%.

Responsibilities

  • Champion and advocate for customers within Amazon Web Services (be their voice)
  • Develop and lead a team of Technical Account Managers responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
  • Participate in deep architectural discussions to ensure solutions are designed for successful deployment and operational resilience in the cloud
  • Help customers define IT and business processes that work well with cloud deployments
  • Engage with Director and C-Level executives to translate business needs into technical and operational plans
  • Work with AWS executive leadership to influence the product roadmap
  • Drive proactive operational and security risk mitigation through application-specific reviews, custom runbooks, and rapid critical incident response
  • Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning

Qualifications

  • 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience
  • Experience in technical team management
  • Experience working with enterprise software companies
  • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
  • 5+ years of managing technical teams

Skills

Required:Executive stakeholder managementTechnical account managementTeam leadership

Benefits

  • base salary with sign-on payments and RSUs
  • comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D, optional supplemental life)
  • 401(k) matching
  • paid time off
  • parential leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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