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Senior Network Performance Analyst – AI Transformation, Network Strategy and Performance

Amazon
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Seattle$115.4k - $160kfull-timePosted 2w ago

About the role

Senior Network Performance Analyst responsible for end-to-end network planning for Amazon's Customer Service network, including outsourced sites, combining data, strategy, and operations to deliver staffing plans that balance customer experience with cost efficiency. Partners with CS Operations, Global Outsourcing Vendor Management, CS Finance, Service Delivery, and Planning Intelligence; presents to senior leadership and contributes to AI-driven transformation.

Responsibilities

  • Own the development, maintenance, and execution of network capacity plans for internal and outsourced sites, covering short-term (4-week), operational (monthly/quarterly), and long-term (3-year) planning horizons.
  • Proactively identify and mitigate capacity risks by mapping dependencies across internal sites and Global Outsourcing vendor partners. Communicate risks and mitigation plans to stakeholders. Coordinate with CS Operations and GO Vendor Management teams to ensure staffing plans align with service level targets and outsourcing strategy.
  • Support quarterly submissions to CS Finance, providing accurate Year-to-Go (YTG) labor cost projections and revisions versus OP targets.
  • Independently apply AI tools (e.g., AgentZ, Kiro) to improve planning workflows and develop side-of-desk automation for repetitive tasks; demonstrate productivity improvements.
  • Build repeatable frameworks to prevent planning problems and become the go-to resource for hard planning challenges.
  • Present analysis and planning recommendations to leadership, adapting communication for technical/non-technical audiences.
  • Write clear narratives for QBRs, MBRs, and planning reviews aligned with Amazon's working-backwards framework.
  • Communicate complex planning ideas to senior, non-expert audiences and align cross-functional stakeholders to embed planning inputs into execution and decision making.

Qualifications

  • 5+ years of program or project management experience
  • 5+ years of supply chain experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Skills

Required:Network capacity planningData-driven decision makingProgram managementStakeholder communication
Nice to have:AI tooling (AgentZ, Kiro)

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • 401(k) matching
  • Paid time off and parental leave
  • Life & AD&D insurance and optional supplemental life plans
  • EAP and Mental Health Support
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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