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ADC Technical Customer Service Specialist, Amazon Dedicate Cloud (ADC) Customer Service

Amazon· Operations, IT, & Support Engineering
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Columbia, MD, Arlington, VA, Herndon, VA, Seattle, WA$24.9/hr - $43.55/hrFull-timePosted 2w ago

About the role

Join AWS Applied AI Solutions as an ADC Technical Customer Service Specialist, helping US Government (USG) and enterprise customers with training, support, and analysis on AWS account and billing issues. You will be a subject matter expert on Enterprise Account and Billing issues, driving customer outcomes and collaborating with TAMs, Sales, and Solution Architects.

Responsibilities

  • - Being the customer-facing voice for USG and Enterprise customers, addressing complex account and billing issues
  • - Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback
  • - Performing deep dive analysis on USG / Enterprise customer accounts and billing statements
  • - Educate customers on reporting options, alerts and budgets.
  • - Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers
  • - Working with customer support peers around the globe to ensure a consistent and high-quality level of support
  • - Driving projects that improve customer interactions with AWS account and billing information
  • - Acting as the Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement
  • - Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
  • - Assisting with Enterprise customer communication during AWS critical launches and support events
  • - Assuming responsibility for developing detailed knowledge about AWS specific product and features
  • - Work with AWS teams to drive resolution of issues for customers
  • - Making sure internal knowledge reference pages are updated

Qualifications

  • - Associate's degree or above, or A+ or Network+ or Security+
  • - 2+ years of work in the customer service/contact center industry experience
  • - Current, active US Government Security Clearance of TS/SCI with Polygraph

Skills

Required:Customer service / supportAccount & billing analysisCommunication
Nice to have:SQL / relational databases

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • paid time off
  • parential leave
  • Sign-on payments and RSUs (as part of compensation)
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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