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Retail Lead Associate (Reduced-Time), Customer Experience Operations

Amazon· Customer Experience Operations
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Santa Clarita, CA$21.6/hrreduced-timePosted 2w ago

About the role

Retail Lead Associate role at Amazon focusing on customer service operations and floor leadership within CXO at designated retail locations. Requires open availability and offers a pay starting at $21.35/hour with benefits; reduced-time hours averaging 30-39 hours per week.

Responsibilities

  • Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
  • Utilize inventory management systems to scan, process, and count product.
  • Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
  • Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
  • Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
  • Work with a manager to maintain the physical safety and quality standards of the site.
  • Work in a fast changing and ambiguous environment.
  • Perform additional duties, as assigned
  • Work flexible hours including nights, weekends, and holidays.
  • Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Qualifications

  • High school or equivalent diploma
  • Are 18 years of age or older
  • 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience

Skills

Required:Customer engagementInventory management systemsPeer feedback / leadershipProblem solving / continuous improvementSafety and quality standards

Benefits

  • Starting pay listed (includes base pay and highest available shift differential)
  • EAP, Mental Health Support, Medical Advice Line, 401(k) matching
  • Benefits information available at https://hiring.amazon.com/why-amazon/benefits
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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