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AHS Compliance Spec - English & German, Account Health Support

Amazon· Sales, Advertising, & Account Management
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HyderabadNot specifiedPosted 2w ago

About the role

Account Health Support specialist role acting as primary interface between Amazon and third-party sellers, providing dedicated support to improve account health, conducting investigations, and executing proactive compliance outreach across applicable regulations.

Responsibilities

  • Support Selling Partners to resolve account health issues via phone and email, managing high volumes of inbound and outbound contacts with education, de-escalation and communication.
  • Conduct thorough investigations to identify root causes of account health issues, including policy violations, enforcement actions, and appeals — providing clear, accurate solutions and redirecting difficult conversations with empathy and professionalism.
  • Serve as a dedicated contact for Sellers throughout their compliance journey, executing structured outreach plans including proactive contacts, follow-ups, and pre-enforcement outreach across applicable legislations.
  • Document all interactions according to SOPs, manage cases through centralized mechanisms to ensure visibility, consistency, audit readiness, and high data integrity.
  • Collaborate with internal stakeholders, identify process improvements, flag policy gaps, and strive for productivity and quality goals in a metric-driven environment.

Qualifications

  • Speak, write, and read fluently in English and German (B2 or above)
  • Bachelor's degree in any discipline
  • Ability to follow standard operating procedures (SOPs) and detailed documentation
  • Clear and concise written and verbal communication skills in English
  • Experience using computer-based tools and systems to process or track work

Skills

Required:Bilingual proficiency in English and GermanCommunicationSOP adherence and documentation

Benefits

  • Not specified
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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