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ITS Support Engineer I (ONS), IT Services

Amazon· Operations, IT, & Support Engineering
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Providencia, ChileFull-timePosted 2w ago

About the role

ITS Support Engineer role within Amazon's IT Services team,providing on-site, hands-on technical support to Amazon’s corporate workforce, diagnosing and resolving hardware/software issues, managing incidents, and ensuring high availability and operational excellence.

Responsibilities

  • Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
  • Provide on-call support for high severity incidents and act as an escalation point of contact for team
  • Assist with activities to triage and escalate system or network outages to reduce downtime
  • Understand and execute change management activities in a high availability environment
  • Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
  • Effectively manage and oversee IT asset inventories
  • Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
  • Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions

Qualifications

  • 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
  • High school or equivalent diploma
  • 2+ years of troubleshooting in a multi-user high availability environment experience
  • 2+ years of IT client, server, and network service delivery experience
  • Speak, write, and read fluently in English

Skills

Required:On-site technical supportIncident managementChange management in high availability environments
Nice to have:IT asset managementMentorship / coaching

Benefits

  • Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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