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Robotics Field Hardware Engineer, Robotics Technical Services

Amazon· Robotics Technical Services / RTS Field Hardware Support Engineers
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SAN LEANDRO, Stockton, Sacramento, Tracy, Salinas, AURORA, Colorado Springs, Las Vegas$126.3k - $185kFull-timePosted 2w ago

About the role

Role within Robotics Technical Services providing on-site hardware support, diagnostics, and continuous improvement for Amazon Robotics systems across fulfillment networks. Serves as the link between on-site technicians and RTS engineering, driving performance, reliability, and safety of advanced robotics technology with travel up to 50%.

Responsibilities

  • Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems
  • Partner with site-level RME teams to maximize advanced robotics system performance
  • Identify, analyze, and resolve mechanical and system issues across the RTS product suite
  • Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime
  • Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems
  • Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite
  • Design and lead training sessions and develop training content for on-site RME teams
  • Develop and implement spare parts management systems and processes
  • Produce performance reports and provide "voice of the customer" feedback to development and support teams
  • Up to 50% travel expected

Qualifications

  • 4+ years of systems engineering experience
  • Experience maintaining the resilience and reliability of services by troubleshooting deployment failures, creating infrastructure as code, creating resources (alarms, metrics, IAM role credentials), infrastructure provisioning and patching hosts
  • Experience in automation or monitoring frameworks, deployment or development
  • Experience working in 24/7 production environment (preferred)
  • Experience designing, implementing, and executing systems and processes to ensure the reliability and performance of products and components, including FMEA and reliability testing (preferred)

Skills

Required:Systems engineeringTroubleshootingInfrastructure as codeAutomation/Monitoring frameworks

Benefits

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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