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Hardware Support Engineer, Robotics Technical Services

Amazon· Robotics Technical Services (RTS)
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Detroit, MI, Erlanger, KY, Pittsburgh, PA, West Jefferson, OH, Etna, OH, Franklin, IN, North Randall, OH, Caledonia, MI, Pontiac, MI$82.4k - $144.1kFull-timePosted 2w ago

About the role

Role provides on-site and remote support for advanced robotics systems within Amazon's RTS, acting as the liaison between field technicians and RTS engineering to ensure safety, reliability, and performance of robotics technology across fulfillment networks.

Responsibilities

  • Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems
  • Partner with site-level RME teams to maximize advanced robotics system performance
  • Identify, analyze, and resolve mechanical and system issues across the RTS product suite
  • Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime
  • Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems
  • Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite
  • Design and lead training sessions and develop training content for on-site RME teams
  • Develop and implement spare parts management systems and processes
  • Produce performance reports and provide "voice of the customer" feedback to development and support teams
  • Up to 50% travel expected

Qualifications

  • Bachelor's degree or above in Mechanical, Electrical, Industrial Engineering, or related STEM field
  • Knowledge of networking fundamentals
  • Experience working in a 24/7 production environment
  • Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
  • Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems
  • Experience in Linux systems administration and/or development

Skills

Required:On-site hardware supportElectro-mechanical designProactive monitoring tooling
Nice to have:Training and content creation

Benefits

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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