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Delivery Station Customer Service Associate, DSL

Amazon
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Hybrid (Weston, WI)$18.65/hr - $25.96/hrFull-TimePosted 2w ago

About the role

Delivery Station Customer Service Associate at Amazon provides in-station real-time, hands-on support to ensure on-time delivery and connect customers with experts for up-to-date package information. Located in last-mile delivery warehouses, the role emphasizes customer empathy, issue resolution, clear communication, and collaboration with warehouse, delivery partners, and customers.

Responsibilities

  • Communicating with customers directly in-person, by phone, and by email
  • Empathizing with and prioritizing customer needs
  • Upholding company values and respecting every customer
  • Resolving issues and setting appropriate expectations with customers
  • Clearly understanding and responding appropriately to customer issues
  • Consistently composing grammatically correct, concise, and accurate written responses
  • Approaching problems logically to ensure appropriate customer outcomes
  • Making quick and effective decisions on behalf of the customer
  • Working a flexible Full-Time (40+ hours per week) schedule
  • Carrying, lifting, pushing and pulling up to 49 pounds
  • Frequent pushing, pulling, squatting, bending and reaching
  • Standing and walking during shifts up to 12 hours
  • Working in variable/noisy environments with hearing protection provided
  • Working in weather-exposed environments with variable temperatures

Qualifications

  • High school or equivalent
  • Experience in Customer Service
  • Experience with computers and Microsoft Office (Outlook, Word, Excel)
  • Experience prioritizing and managing time in dynamic environments
  • Experience with computer and web-based tools
  • Bachelor's degree or equivalent (preferred)
  • Experience understanding performance metrics and developing them to measure progress against KPIs (preferred)
  • Experience with written/verbal communication and presentation (preferred)
  • Experience on merchandising/brand ambassador teams for nationally recognized consumer brands (preferred)

Skills

Required:Customer serviceCommunication

Benefits

  • Starting pay: 18.65 - 25.96 USD hourly (USA, WI, Weston)
  • EAP, Mental Health Support, Medical Advice Line, 401(k) matching from Day 1
  • Benefits information available at hiring site
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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