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Customer Solutions Manager, ISV

Amazon· AWS Global Sales
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Hybrid (San Francisco, CA), Hybrid (East Palo Alto, CA), Hybrid (Santa Clara, CA)$151k - $204.3kFull-timePosted 2w ago

About the role

AWS Global Sales seeks a Customer Solutions Manager (CSM) to help customers accelerate value creation through business transformation, with a focus on design and rapid execution of migrations to AWS and development of modern cloud-native solutions. The role combines strategic program leadership, technical acumen, and cross-functional collaboration to drive end-to-end cloud adoption and customer-centric outcomes.

Responsibilities

  • Execute a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team
  • Demonstrate excellent customer engagement skills and develop long term relationships based on excellence
  • Maintain a broad and in-depth knowledge and understanding of existing and developing technologies, to unlock opportunities for customers
  • Accelerate customer adoption through education and enablement
  • Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
  • Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
  • Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends

Qualifications

  • 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
  • 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
  • Bachelor's degree in Science, Technology, Engineering, Math, or a related field
  • Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
  • Experience in customer-facing roles
  • Travel up to 25% of the time

Skills

Required:Program managementCustomer engagementTechnical/engineering backgroundCommunication
Nice to have:Change management

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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