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Delivery Station Customer Service Associate, DSL

Amazon
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Hybrid (Macon)$18.65/hr - $25.96/hrFull-TimePosted 2w ago

About the role

Delivery Station Customer Service Associate at Amazon provides in-station real-time, hands-on support to ensure packages are delivered on time and connects customers with experts for accurate package information. The role emphasizes customer empathy, issue resolution, and coordinating with warehouse and delivery partners to improve the customer experience.

Responsibilities

  • Communicating with customers directly in-person, by phone, and by email
  • Empathizing with and prioritizing customer needs
  • Upholding company values and respecting every customer
  • Resolving issues and setting appropriate expectations with customers
  • Understanding and responding appropriately to customer issues
  • Composing grammatically correct, concise written responses to customer issues
  • Approaching problems logically to ensure appropriate customer outcomes
  • Making quick and effective decisions on behalf of the customer
  • Working a flexible Full-Time (40+ hours per week) schedule
  • Carrying, lifting, pushing and pulling up to 49 pounds
  • Frequently pushing, pulling, squatting, bending and reaching
  • Standing and walking during shifts up to 12 hours
  • Working in variable/noisy environments with hearing protection provided
  • Working in environments with varying temperatures

Qualifications

  • High school or equivalent
  • Experience in Customer Service
  • Experience working with computers and Microsoft Office (Outlook, Word, Excel)
  • Experience prioritizing and managing time effectively in dynamic environments
  • Experience working with computer and web-based tools
  • Bachelor's degree or equivalent (preferred)
  • Experience understanding performance metrics and developing them to measure progress against KPIs (preferred)
  • Experience with written and verbal communication and presentation (preferred)
  • Experience on merchandising/brand ambassador teams for nationally recognized consumer brands (preferred)

Skills

Required:Customer serviceMicrosoft Office

Benefits

  • Starting pay listed: USA, GA, Macon - 18.65 - 25.96 USD hourly
  • EAP, Mental Health Support, Medical Advice Line, 401(k) matching from Day 1
  • Benefits information available at hiring.amazon.com/why-amazon/benefits
  • Inclusive culture with accommodations for disabilities during application, hiring, interview, and onboarding processes
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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