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HR Contact Center Associate with Italian and English (remote) – 12-months (fixed-term) contract

Amazon· Human Resources
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Hybrid (Slovakia / Czech Republic / Prague (Czech Republic))€1.1k/mofixed-term / contract (12 months)Posted 2w ago

About the role

HR Contact Center Associate supporting Amazon across certain EMEA countries, handling Italian and English inquiries via phone, chat, email, and case management systems. Resolves employee lifecycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations, with a focus on customer service and process improvement. Role can be office-based in Prague or remote from Slovakia/Czech Republic; requires rotational shifts including weekends and bank holidays.

Responsibilities

  • Handle and resolve HR queries in Italian and English by referring to documentation such as FAQs and standard operating procedures and escalate where unresolved.
  • Take ownership of employee contacts ensuring each contact is accepted and resolved with high customer focus.
  • Identify gaps in supporting documentation, internal processes and opportunities to improve customer service.
  • Communicate effectively with employees to explain and resolve queries across the whole employee lifecycle at Amazon.
  • Actively seek employee feedback to improve service levels.
  • Work on rotational shifts in weekends and weekdays, including bank holidays.

Qualifications

  • Very good proficiency in written and verbal Italian (B2 CEFR) and English (B2 CEFR).
  • Computer skills (Windows, Microsoft Office, Outlook).

Skills

Required:Bilingual Italian and English communication
Nice to have:Customer service / call center experienceData confidentialityTeam collaboration in international environments
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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