ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service
Amazon· Operations, IT, & Support Engineering
Columbia, MD, Arlington, VA, Herndon, VA, Seattle, WA$24.9/hr - $43.55/hrUnknownPosted 2w ago
About the role
AWS Customer Service role within the Applied AI Solutions organization focused on US Government and Enterprise customers, delivering training, support and analysis for AWS account and billing issues, and driving improvements in customer experience.
Responsibilities
- Being the customer-facing voice for USG and Enterprise customers, addressing complex account and billing issues
- Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback
- Performing deep dive analysis on USG / Enterprise customer accounts and billing statements
- Educate customers on reporting options, alerts and budgets
- Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers
- Working with customer support peers around the globe to ensure a consistent and high-quality level of support
- Driving projects that improve customer interactions with AWS account and billing information
- Acting as the Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
- Assisting with Enterprise customer communication during AWS critical launches and support events
- Assuming responsibility for developing detailed knowledge about AWS specific product and features
- Work with AWS teams to drive resolution of issues for customers
- Making sure internal knowledge reference pages are updated
Qualifications
- Associate's degree or above, or A+ or Network+ or Security+
- 2+ years of work in the customer service/contact center industry experience
- Current, active US Government Security Clearance of TS/SCI with Polygraph
- 2+ years of professional work experience, or experience in leadership or account management positions
Skills
Required:Customer serviceTechnical troubleshootingSecurity clearance
Nice to have:SQL / relational databases
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- paid time off
- parental leave
- Sign-on payments and RSUs included in compensation
Last updated Oct 25, 2026. Interested? Apply on the company site.
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