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Technical Account Manager, ES – APJC - ASEAN (Indonesia)

Amazon· APJC – ASEAN (Indonesia)
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IDN, JakartaFull-timePosted 2w ago

About the role

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. The Technical Account Manager (TAM) will help customers adopt cloud computing, solve big data problems, and drive operational health of AWS environments. Travel 10%+ as needed.

Responsibilities

  • Build a strong foundation of knowledge around AWS cloud services and the cloud ecosystem
  • Work with customers of all sizes to execute on the Enterprise Support value proposition of AWS
  • Assist with operational support needs for customers already using AWS
  • Collaborate with experienced technical account managers to craft and share best-practice knowledge amongst the AWS communities
  • Act as a technical liaison between customers service engineering teams and support
  • Effectively represent AWS within a customer's environment and drive discussions regarding incidents, trade-offs, and risk management

Qualifications

  • 5+ years experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, Service Delivery Manager etc.
  • Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.)
  • Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences

Skills

Required:Cloud architecture and AWS servicesCommunicationCustomer-facing engagement
Last updated Oct 25, 2026. Interested? Apply on the company site.

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