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Technical Account Manager, APJC Enterprise Support

Amazon· APJC Enterprise Support
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Hybrid (Shanghai)Full-timePosted 2w ago

About the role

AWS Enterprise TAM role based in Shanghai, focusing on Generative AI/AI‑ML workloads and a broad set of AWS services. Acts as primary technical advisor for enterprise customers, guiding architecture, operations, and adoption across AI/ML, compute, storage, databases, networking, and related services.

Responsibilities

  • Act as a single point of contact for Enterprise Support customers building trusted advisor relationships
  • Provide strategic technical guidance across the full cloud adoption lifecycle - from migration planning to operational optimization
  • Make recommendations on how new AWS offerings (including Generative AI, AI/ML) fit into customer strategy and architecture
  • Complete analysis and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics and prelaunch planning
  • Champion and advocate for customer requirements within AWS (e.g. feature requests, service improvements)
  • Participate in customer meetings (onsite or remote) and maintain regular engagement cadence
  • Leverage customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Work directly with AWS service engineers to ensure customer issues are resolved expediently
  • Collaborate with internal teams including DSE, SBAS and account teams to deliver holistic support
  • Available for non-business hours support to handle urgent issues and critical events

Qualifications

  • 3+ years of technical engineering experience
  • Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
  • Bachelor's degree

Skills

Required:Technical account management
Last updated Oct 25, 2026. Interested? Apply on the company site.

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