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Senior Customer Success Specialist, Amazon Connect

Amazon· AWS Specialist and Partner Organization (ASP)
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Hybrid (Singapore)Full-timePosted 2w ago

About the role

Senior Customer Success Specialist for Amazon Connect. Acts as a strategic advisor to customers, leading end-to-end go-to-market strategy, driving adoption of Amazon Connect, and coordinating cross-functional teams to optimize customer outcomes across complex, global environments.

Responsibilities

  • Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect.
  • Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success.
  • Build customer skills and proficiency with Connect.
  • Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value.
  • Develop account plans in conjunction with field teams.
  • Meet annual revenue targets through increased adoption of Connect.
  • Work with partners and ISVs to extend reach & drive adoption of AWS solutions.

Qualifications

  • 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
  • 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
  • Bachelor's degree in science, technology, engineering, math, business or equivalent
  • Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
  • 2+ years of experience leading and advising customers through complex contact center migrations and/or customer experience journeys

Skills

Required:Enterprise account managementExecutive engagementPublic speaking / presentations

Benefits

  • Inclusive team culture
  • Mentorship & career growth
  • Work/Life balance
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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