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Technical Account Manager, Enterprise Support, ES – APJC-ASEAN

Amazon· AWS Enterprise Support
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SGP, Singaporefull-timePosted 2w ago

About the role

Technical Account Manager (TAM) responsible for end-to-end technical relationship with a portfolio of enterprise customers, providing architectural guidance, operational strategy, proactive support, and measurable outcomes across global AWS regions. Focus areas include automation, databases, containers, networking, capacity planning, resilience reviews, and cost optimization.

Responsibilities

  • Own the end-to-end technical relationship for a portfolio of enterprise customers, advising on cloud architecture, operational strategy, and launch readiness across global AWS regions.
  • Assess customer environments for architectural risks and scaling constraints, then build actionable plans that maintain business continuity for workloads with 24/7 uptime requirements and unpredictable demand patterns.
  • Collaborate with account teams, Solutions Architects, and AWS service teams for compute, database, container, and networking services to resolve complex issues and drive product improvements informed by real customer patterns.
  • Analyze operational metrics and deliver periodic performance reviews to customer leadership, translating data into clear recommendations that strengthen security posture, cost efficiency, and system reliability.
  • Contribute to the team's shared knowledge base, standard operating procedures, and reusable automation, and mentor fellow Technical Account Managers to raise the collective capability of the group.

Qualifications

  • 3+ years of technical engineering experience
  • Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
  • Bachelor's degree
  • Proficiency in Mandarin is required as the role involves liaising with Mandarin-speaking clients/business partners/stakeholders/customers who predominantly communicate in Mandarin.

Skills

Required:Technical account managementCloud architectureOperational strategyMandarin proficiency
Last updated Oct 25, 2026. Interested? Apply on the company site.

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