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Senior Technical Account Manager, Enterprise Support, ES – APJC-ASEAN

Amazon· AWS Enterprise Support
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SingaporeFull-timePosted 2w ago

About the role

Senior Technical Account Manager (TAM) responsible for end-to-end technical relationship and proactive support delivery for enterprise customers across global AWS regions, with a focus on architecture guidance, operational strategy, and measurable customer outcomes within APJC-ASEAN (ES).

Responsibilities

  • Own the end-to-end technical relationship for a portfolio of enterprise customers advising on cloud architecture operational strategy and launch readiness across global AWS regions.
  • Assess customer environments for architectural risks and scaling constraints then build actionable plans that maintain business continuity for workloads with 24/7 uptime requirements and unpredictable demand patterns.
  • Collaborate with account teams, Solutions Architects, and AWS service teams for compute, database, container, and networking services to resolve complex issues and drive product improvements informed by real customer patterns.
  • Analyze operational metrics and deliver periodic performance reviews to customer leadership translating data into clear recommendations that strengthen security posture cost efficiency and system reliability.
  • Contribute to the team's shared knowledge base standard operating procedures and reusable automation and mentor fellow Technical Account Managers to raise the collective capability of the group.

Qualifications

  • 7+ years of design/implementation/operations/consulting with distributed applications experience
  • 7+ years of technical engineering experience

Skills

Required:Design/implementation/operations/consulting with distributed applicationsTechnical engineering experience
Last updated Oct 25, 2026. Interested? Apply on the company site.

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