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PMO Performance Manager, External Fulfillment

Amazon· Supply Chain/Transportation Management
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Mexico CityFull-timePosted 2w ago

About the role

Amazon is seeking a motivated and analytical professional to lead PMO initiatives and performance management within the External Fulfillment team. You will drive cross-functional projects focused on cost optimization and delivery speed, partnering with internal and external teams to deliver measurable results, leverage data analysis to support strategic decision-making, build key metrics and data bridges, and ensure operational excellence across the External Fulfillment program.

Responsibilities

  • Lead PMO for External Fulfillment initiatives, managing timelines, dependencies, and deliverables across multiple workstreams
  • Drive cost and speed-related projects in partnership with internal and external teams, ensuring alignment with business goals
  • Perform data analysis to generate actionable insights that support strategic and operational decision-making
  • Design and build new key metrics and data bridges to track progress toward primary goals
  • Manage External Fulfillment performance, identifying opportunities for improvement and driving action plans with stakeholders
  • Work with large volumes of data and big data tools in a highly complex business environment
  • Conduct dive deeps to identify root causes of gaps impacting customer experience
  • Communicate results and recommendations to senior leadership with a customer-backwards focus
  • A day in the life: Review cost, speed, and accuracy dashboards using SQL and Excel; Lead cross-functional stand-ups; Dive deep into performance gaps; Build data bridges and new metrics; Partner with external fulfillment providers on scorecards and action plans; Present insights to senior leadership; Align stakeholders; Manage PMO workstreams end to end

Qualifications

  • 3+ years of program or project management experience
  • 3+ years of working cross functionally with tech and non-tech teams experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Bachelor's degree
  • Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL
  • Experience defining program requirements and using data and metrics to determine improvements
  • Experience in English-language communication skills, both written and verbal
  • Speak, write, and read fluently in Spanish

Skills

Required:PMO managementData analysisSQLExcel (Pivot Tables, VLOOKUP)
Nice to have:Stakeholder management

Benefits

  • See company benefits page referenced in description
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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