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Director, People Operations

LaunchDarkly· People
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Remote$191.8k - $263.7kFull-timePosted 1w ago

About the role

Director, People Operations to lead the operating model, service delivery, and continuous improvement of People Operations and Talent Acquisition operations across the employee and candidate lifecycles at LaunchDarkly. Partners with People Programs, Systems & Analytics to create an integrated, scalable People operating model trusted by employees, candidates, managers, HRBPs, and business leaders.

Responsibilities

  • Establish the global People Operations operating model across the employee lifecycle, including onboarding, offboarding, employee data changes, employment documentation, employee support, contingent workforce processes, international operations, and related service delivery.
  • Manage the activities of the People Operations and Talent Acquisition Operations teams, setting clear expectations, prioritization, collaboration, and a culture of ownership and continuous improvement.
  • Establish service standards, escalation paths, operating rhythms, and ownership models for easy access to support for employees, managers, HRBPs, and cross-functional partners.
  • Own operational readiness and execution for policies, compliance-related workflows, employment agreements, audits, immigration and mobility processes, accommodations, background checks, and other high-risk lifecycle activities in partnership with Legal and subject-matter experts.
  • Improve consistency, quality, and equity of the employee experience across U.S. and international processes while accounting for local requirements and complexity.
  • Build scalable documentation, self-service resources, controls, and SOPs to reduce manual work and improve accuracy.
  • Manage key People Operations vendors and partnerships with service quality, contracts, risk management, and performance oversight.
  • Escalation point for complex People Operations issues with sound judgment and awareness of employee trust and business risk.
  • Establish operating model for Talent Acquisition Operations including recruiting intake, role setup, approvals, job posting workflows, interview coordination, interview loop management, candidate communications, offer process support, and reporting.
  • Partner with Talent Acquisition leadership to improve recruiter capacity, operating discipline, candidate experience, hiring-manager partnership, and workflow consistency.
  • Clarify ownership and service standards across recruiting operations including intake quality, scheduling, interview readiness, candidate handoffs, and offer-to-onboarding transitions.
  • Identify opportunities to optimize Greenhouse and connected recruiting workflows in collaboration with People Programs, Systems & Analytics and technical partners.
  • Support scalable recruiting programs, vendor management, executive recruiting operations, contingent recruiting, and other TA priorities as the business evolves.
  • Use recruiting and operational signals to surface bottlenecks and recommend improvements to hiring velocity, quality, candidate experience, and team capacity.
  • Partner with Director, People Programs, Systems & Analytics to maintain a single integrated roadmap across People Operations, Talent Acquisition Operations, People programs, systems, analytics, and AI.
  • Translate operational pain points into requirements, process improvements, system enhancements, reporting needs, and measurable outcomes.
  • Define operating metrics, service-level expectations, data requirements, and success measures for employee and candidate lifecycles.
  • Ensure new systems and automation are sound, documented, adopted, and supported after launch.
  • Collaborate on data quality, process governance, access controls, reporting definitions, and responsible use of automation and AI involving employee or candidate data.
  • Create a disciplined operating rhythm for prioritization, dependency management, risk review, decision-making, and cross-portfolio communication.
  • Partner with HRBPs, Recruiting, Finance, Legal, IT, AppEng, TechOps, Payroll, Workplace, Internal Communications, and external vendors to deliver reliable People and Talent processes.
  • Lead change adoption for operational changes, including stakeholder alignment, communications, training, readiness, issue management, and post-launch improvement.
  • Bring structure to ambiguous work, identify root causes, and balance employee experience, compliance, speed, scalability, and cost.
  • Represent People Operations and Talent Acquisition Operations in cross-functional planning, business reviews, and executive discussions.
  • Build strong relationships with business leaders to ensure processes are understood, usable, and aligned to business needs.

Qualifications

  • 15+ years of experience in People Operations, HR Operations, Talent Operations, shared services, or similar complex People function, including 5 years leadership across both employee and candidate lifecycle operations.
  • Experience designing or scaling global People Operations or Talent Acquisition Operations operating models in small to medium-to-large companies.
  • Experience leading and developing teams across multiple operational disciplines with a track record of clarity, accountability, and service delivery.
  • Strong understanding of employee lifecycle operations, recruiting operations, HR compliance, employee data, HR systems, recruiting systems, and cross-functional dependencies.
  • Experience with Greenhouse or equivalent recruiting system, including workflows, approvals, reporting, integrations, or process improvement.
  • Experience improving operational controls, documentation, self-service, service delivery, data quality, and process consistency at scale.
  • Experience designing/managing/improving integrations across HR systems and connected People tools for reliable data flows.
  • Experience partnering with Legal, Finance, IT, Payroll, HRBPs, Recruiting, and business leaders on sensitive work.
  • Sound judgment handling confidential information, compliance matters, escalations, and employee experience risks.
  • Strong program management, prioritization, change leadership, written and executive communication skills.
  • Ability to use data and operational metrics to diagnose issues, set priorities, measure outcomes, and communicate recommendations.
  • Willingness to stay close to work to understand process details and solve complex problems when needed.

Skills

Required:People Operations leadershipHR complianceGreenhouse or equivalent recruiting system

Benefits

  • Restricted Stock Units, health, vision, dental, and mental health benefits are provided in addition to salary.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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