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Senior Director, GTM Systems

LaunchDarkly· Revenue Operations
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Remote$204.5k - $330.7k + equityfull-timePosted 1w ago

About the role

Senior leadership role responsible for building and leading the GTM Systems function within Revenue Operations & Enablement. Owns vision, architecture, development, product management, operations, governance, and continuous improvement of systems supporting Sales, Marketing, Customer Success, and Revenue Operations. Reports to the VP, Revenue Operations.

Responsibilities

  • Define and execute the vision, strategy, architecture, operating model, roadmap, and success metrics for GTM Systems.
  • Own the full GTM Systems portfolio, including architecture, development, administration, product and project management, integrations, data, governance, and change management.
  • Rebuild the GTM data foundation by establishing scalable account hierarchies, consistent account and contact lifecycles, ownership and handoff processes, lead and contact routing, enrichment, and do-not-contact governance.
  • Establish data quality standards, instrumentation, monitoring, and governance for Salesforce and connected systems.
  • Rationalize a GTM technology landscape by reducing redundancy, improving utilization of strategic platforms, and defining a long-term ecosystem roadmap.
  • Own strategy and governance for Salesforce, Gong, Marketo, LeanData, and the broader GTM application ecosystem, including integrations, vendor management, lifecycle planning, and tool retirement.
  • Lead end-to-end product and technical delivery, from discovery and requirements through solution design, development, testing, release, adoption, and continuous improvement.
  • Simplify the end-user experience by reducing unnecessary clicks, duplicate data entry, system switching, and time spent searching for key information.
  • Apply automation, analytics, and AI to improve routing, data quality, workflow completion, recommendations, and end-user productivity.
  • Establish reliable practices for testing, monitoring, incident management, documentation, security, compliance, business continuity, and system lifecycle management.
  • Lead and develop a team of senior subject matter experts across systems architecture, engineering, administration, data, product management, and program delivery.
  • Set team priorities, operating standards, resourcing plans, and budget recommendations while partnering with Revenue leadership, IT, Data, Security, Finance, and other stakeholders.

Qualifications

  • Leadership: Transformational people leader who inspires team and organizational culture to achieve best-in-class capabilities, processes, and performance. Strong evidence of developing talent and leading an organization to excellence.
  • Experience: 10-15+ years of progressive experience in Sales Operations within enterprise SaaS companies, with experience in other Revenue operations functions as a plus.
  • Team Building: 5+ years of experience in building and managing high-growth teams, with a proven track record of coaching and developing team members for growth opportunities.
  • Passion for Tools and Automation: Enthusiasm for tools, automation, and system effectiveness. Experience with CRMs and productivity tools, including Salesforce, Outreach, Chili Piper, Atrium, Lucidchart, LinkedIn Sales Navigator, CPQ, 6Sense, Gong, etc.
  • Data and Analytics: Experience with reporting, data analytics, and data instrumentation. Good understanding of Salesforce architecture and ecosystem.
  • Project Management: Strong project management expertise in business process alignment and tools implementation.
  • Communication Skills: Strong written, verbal, and presentation skills. Ability to multitask, prioritize a variety of tasks, and meet deadlines. Organized and detail-oriented with strong problem-solving and analytical skills.
  • Business Process Acumen: Strong understanding of business process flow and the upstream/downstream impact.

Skills

Required:LeadershipSales OperationsCRM and GTM tools

Benefits

  • RSUs (Restricted Stock Units)
  • health, vision, and dental insurance
  • mental health benefits
  • bonus target included in compensation
Last updated Oct 14, 2026. Interested? Apply on the company site.
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