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Customer Advocacy Manager

Glean· Marketing
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Hybrid (Mountain View, CA), Hybrid (San Francisco, CA)$139k - $149kFull-timePosted 1w ago

About the role

Glean is seeking a Customer Advocacy Manager to join the Marketing Team and help build a world-class customer advocacy engine. You’ll partner with Sales, Customer Success, Product Marketing, and Comms/PR to support reference requests, produce customer stories, coordinate speakers for events, and drive reviews and social proof to turn customer proof into market-moving narratives.

Responsibilities

  • Reference Desk: Support intake, qualification, and fulfillment of sales and marketing reference requests; uphold SLAs and provide clear status updates to stakeholders.
  • Maintain accurate referenceability, approvals, and logo rights; coordinate with customer Comms/PR and Legal to ensure compliance.
  • Storytelling and content production: Assist in sourcing, scoping, and delivering customer stories across formats: written case studies, customer films, fireside chats, blog quotes, and social snippets.
  • Coordinate interviews, compile notes, draft briefs, manage reviews/approvals, and track status through publication and enablement hand‑off.
  • Coordinate with creative vendors and internal teams on video shoots and design deliverables (briefs, schedules, releases).
  • Events, Reviews, and Social Proof: Recruit and prep customer speakers for Glean events (e.g. Glean:LIVE), webinars, and executive programs; plan peer-review campaigns; develop customer awards and recognition programs; support event activations.
  • Programmatization: Maintain systems of record for reference requests, customer touchpoints, stories, speakers, champions, reviews, logos, and permissions; create workflows, templates, playbooks, governance, and automation.

Qualifications

  • 4+ years in customer marketing, customer reference programs, product marketing, PR/comms, or customer success in B2B SaaS.
  • Excellent project coordination, organization, and attention to detail across multi‑stakeholder projects.
  • Strong interviewing and writing skills; able to turn raw inputs into clear, outcome‑driven narratives.
  • Strong executive presence; confident, concise communicator with internal and customer stakeholders.
  • Tool fluency: Google Workspace; Salesforce; project tools (e.g., Asana); comfort with spreadsheets and light data hygiene.

Skills

Required:Reference desk managementInterviewing and writingProject coordinationStory production (case studies, videos, social content)CRM and marketing tech
Nice to have:Event planning and speaker management

Benefits

  • Medical, Vision, and Dental coverage
  • generous time-off policy
  • 401k plan
  • home office improvement stipend
  • annual education and wellness stipends
  • regular events and healthy lunches
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Glean

Work AI that Works | Agents, Assistant & Search

Glean is the Work AI platform connected to your enterprise's data. Find, create, and automate anything. Explore what Work AI can do for you!

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