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Managed Services - Senior Cloud Engineer

AHEAD· Managed Services
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Remote$150k - $175kFull-timePosted 1w ago

About the role

Cloud Engineer - Managed Services responsible for day-to-day operation, administration, monitoring, support, and continuous improvement of customer cloud environments across major cloud providers (Azure, AWS, GCP, OCI), with emphasis on cloud operations, service delivery, governance, incident/request/change support, documentation, and customer communication.

Responsibilities

  • Monitor and support cloud infrastructure, platform services, and operational tooling across customer environments.
  • Respond to incidents, service requests, alerts, and escalations; perform triage, troubleshooting, service restoration, and follow-through to resolution.
  • Execute standard changes and recurring operational tasks including provisioning, deprovisioning, access changes, maintenance activities, backup validation, patching coordination, and platform hygiene.
  • Administer cloud resources across compute, storage, networking, identity, security, and governance services within one or more major cloud providers.
  • Follow established ITSM processes for incident management, request fulfillment, change execution, escalation, documentation, and customer-facing status communication in accordance with service expectations.
  • Participate in customer meetings, status calls, and service reviews in a professional and courteous manner.
  • Work with Team Leads, Senior Cloud Engineers, architects, and other service delivery groups to resolve issues and complete operational work.
  • Assist with monitoring, alerting, tagging, policy management, cost visibility, and compliance-related operational activities.
  • Use scripting, automation and AI tools to improve consistency and reduce repetitive effort; familiarity with DevOps/SRE tooling is beneficial but not the primary emphasis.
  • Participate in an after-hours/on-call rotation and support weekend work for major incidents, maintenance windows, and customer-approved change activity, as needed.
  • Other job duties as assigned.

Qualifications

  • Minimum Required - 3+ years in customer-facing IT infrastructure, cloud operations, systems administration, or managed services support.
  • Hands-on experience with at least one major cloud platform, with strong operational capability in one of Azure, AWS, OCI, or GCP.
  • Experience supporting incidents, requests, changes, or recurring administration activities in production environments.
  • Familiarity with Windows and/or Linux server operations, identity and access concepts, networking fundamentals, and monitoring tools.

Skills

Required:TroubleshootingOperational executionCommunicationDocumentationIdentity and access management

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave
  • Plus more! See benefits at aheadbenefits.com
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About AHEAD

Digital Platforms Engineered for Modern Enterprises

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations.

Platform SolutionsInfrastructure ModernizationLifecycle ManagementSeamless Integration
Company profileWebsite

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