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Senior Member Success Manager, Tokenomics+FinOps+ITAM+FOCUS

Linux Foundation· Large Projects Leads
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Remote$140k - $205kFull-timePosted 1w ago

About the role

Senior Member Success Manager overseeing member relationships across FinOps Foundation, Tokenomics Foundation, ITAM Forum, and FOCUS, driving member value, engagement, and program participation in a remote-first environment.

Responsibilities

  • Manage a large portfolio of relationships at member organizations across FinOps, Tokenomics, ITAM, and FOCUS: practitioners, SMEs, marketing teams, and mid-level ICs, with occasional executive sponsor touchpoints.
  • Run a high-volume daily operation: review individual member details, connect people to the right programs and benefits, manage working group and Slack access, route inbound requests, and keep every record current.
  • Design outreach and engagement strategies for strategic accounts that drive participation in working groups, events, and collaborative initiatives, and translate that participation into visible member value.
  • Partner with membership development and leadership on membership lifecycle strategy: onboarding, renewal, and expansion.
  • Develop engagement strategies that maximize member participation and visibility at Tokenomicon, FinOps X, and other ecosystem events.
  • Lead reporting frameworks that measure member satisfaction, participation, and retention risk.
  • Act as the voice of the member internally and translate feedback into inputs for program planning across teams.
  • Own member data quality and governance in HubSpot and LFX, improving integration, reporting, and workflows.
  • Lead cross-organizational initiatives that resolve systemic operational challenges.

Qualifications

  • 7 to 10 years in member success, customer success, ecosystem development, or strategic account leadership.
  • Direct experience in the FinOps Foundation or Tokenomics Foundation community (practitioner membership, working group participation, vendor engagement, or staff experience).
  • Advanced CRM proficiency (HubSpot preferred, plus Salesforce and Google Sheets).
  • Extensive experience in remote-first organizations leading relationships across time zones and distributed teams.

Skills

Required:Relationship managementCRM and data governance
Last updated Oct 14, 2026. Interested? Apply on the company site.

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