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Product Delivery Expert

Windfall· Customer Solutions
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Hybrid (San Francisco, CA), San Francisco, CA$110k - $150kFull-timePosted 1w ago

About the role

Hands-on, customer-facing delivery role responsible for fast, accurate, and reliable product delivery of data, models, and integrations. Collaborates with Customer Solutions Engineers, builds repeatable workflows, and drives time-to-value for customers within Windfall’s data-enabled go-to-market platform.

Responsibilities

  • Own end-to-end product delivery for customers, verifying every delivery of data back to the customer
  • Monitor and act on customer delivery queues daily, resolving manual-processing alerts and handling exceptions
  • Proactively monitor recurring feeds and integrations to catch issues before customers notice them
  • Partner with Customer Success Engineers on data readiness, dashboard setup, and delivery investigations
  • Join customer calls for onboarding, file issues, data setup, transfers, and ongoing workflows, including pooled coverage for accounts without a dedicated Customer Solutions Engineer
  • Own the human-in-the-loop steps that are part of the product experience and execute them accurately every time
  • Triage and escalate delivery issues to Engineering with clear reproduction steps and impact, and close the loop with customers once resolved
  • Identify repeat manual work, document the pattern, propose automation, and validate the fix with Product and Engineering
  • Build and maintain delivery runbooks, QA checks, and customer guidance on file processing and integration changes
  • Share delivery insights and patterns with CS and Product to improve processes across the team
  • Drive faster time to value by helping new customers reach first value within their first 90 days and minimizing delivery delays, rework, and repeat exceptions, contributing to early NPS, customer health, and retention

Qualifications

  • Bachelor’s degree
  • 2+ years of experience in product operations, data operations, implementation, or a similar technical, customer-facing role
  • Strong data fluency, including file structures, field mapping, record matching, and data quality
  • A structured approach to troubleshooting: form hypotheses, test them, and document findings
  • Exceptional attention to detail and a process-minded approach to recurring work
  • Track record of spotting patterns in manual work and turning them into repeatable workflows or systems
  • Comfort joining customer calls and explaining technical issues clearly to both technical and non-technical audiences
  • Ability to manage a daily queue of time-sensitive work while maintaining quality
  • Clear written communication, especially for runbooks, process documentation, and customer guidance

Skills

Required:Bachelor’s degreeData operationsData fluencyCommunication
Nice to have:SQL
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Windfall

Activate the Most Accurate People Data Powered by AI

Windfall is a people intelligence and AI company that gives go-to-market teams actionable data to find, engage, and convert their next best customers.

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