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Delivery Program Manager, Professional Services

Docker· Customer Success
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RemoteFull-timePosted 1w ago

About the role

Delivery-focused program manager for Docker's Professional Services, responsible for translating customer requirements into scoped service engagements, delivering through end-to-end delivery, and developing repeatable offerings and governance.

Responsibilities

  • Operationalize the end-to-end engagement lifecycle, from scoping and kickoff through delivery, handoff, and retrospectives.
  • Directly manage customer engagements: plan, run governance cadences, track milestones, manage risks and dependencies, and escalations.
  • Review technical assumptions in scopes and SOWs with solution architects to ensure estimates and timelines hold up in delivery.
  • Own customer readiness and handoff: environment prerequisites, acceptance criteria, and clean transition to Support and Technical Account Managers.
  • Partner with solution architects to create reusable delivery assets: playbooks, runbooks, statement of work templates, reference architectures, and onboarding workshops/guides.
  • Turn repeatable customer patterns into packaged, fixed-scope offerings with defined outcomes, durations and pricing inputs.
  • Build and maintain the sales-cycle engagement model and intake process for when and how Services are engaged across sales stages.
  • Build the program management and governance infrastructure: intake frameworks, capacity planning models, risk registers, delivery dashboards, and milestone tracking.
  • Define and report delivery KPIs: on-time delivery, utilization, engagement margin, customer satisfaction.
  • Own SOW amendment and change-order processes: define when and how scope changes are documented, approved, and reflected in project tracking.
  • Partner with Legal on SOW frameworks and language.

Qualifications

  • 8+ years of experience in technical program management, professional services, forward deployed engineering services or equivalent cross-functional roles.
  • Experience at a B2B SaaS, developer tooling, or infrastructure software company delivering implementation, migration, or adoption engagements to enterprise customers.
  • Demonstrated experience building programs, processes, or practices from scratch not just optimizing existing ones.
  • Strong technical fluency: comfortable participating in systems architecture discussions, understanding system dependencies.
  • Strong structured problem solving, facilitation, and systems thinking, including participation in
  • Experience with Professional Services tooling and business systems (e.g., Salesforce, NetSuite, PSA tools)
  • Exceptional written and verbal communicator able to produce executive-grade program readouts and customer-facing documentation alike.
  • High degree of personal accountability; comfortable owning ambiguous problems with limited oversight and providing value-added improvements.

Skills

Required:Program managementTechnical fluencySOW/contract governanceStakeholder management
Nice to have:Sales or PSA toolingLooker/Tableau or similar

Benefits

  • Remote-first by design
  • Flexibility that fits your life
  • Time to recharge – Generous PTO, quarterly Whaleness Days, and end-of-year Whaleness break
  • Home office support
  • Technology stipend – US$100 net per month
  • Learning & development – Annual stipend for conferences, courses, certifications
  • Parental leave – 16 weeks of paid parental leave after six months of employment
  • Equity for all full-time employees
  • Comprehensive benefits – Medical, retirement, and paid holidays vary by country
  • Docker swag
Last updated Oct 21, 2026. Interested? Apply on the company site.
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Accelerated Container Application Development

Docker is a platform designed to help developers build, share, and run container applications. We handle the tedious setup, so you can focus on the code.

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