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Customer Success Junior

Pattern· ROI Hunter – ROIH Customer Success /
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RemoteFull-time (Salary)Posted 1w ago

About the role

Customer Success Junior role in Pattern’s Brazil portfolio focusing on turning ROI Hunter platform usage into measurable results for ecommerce clients, with remote, Brazil-based employment.

Responsibilities

  • Run bi-weekly or monthly calls with clients to translate ROI Hunter strategies into action
  • Manage renewals and spot upsell opportunities within your portfolio
  • Help clients increase adoption through training and day-to-day support
  • Join weekly product team meetings to stay updated on releases and rationale
  • Collaborate with product, marketing, and finance on account needs

Qualifications

  • At least 2 years of experience in digital marketing with direct client or account responsibility
  • Comfort reading performance data and making actionable recommendations
  • Strong communication and presentation skills with honest trade-off judgments
  • Collaborative mindset with regular interaction with product, marketing, and finance
  • Strong English language skills; Spanish is a plus but not required

Skills

Required:Client relationship managementData interpretationCommunication and presentation

Benefits

  • Meal vouchers (BRL 35/working day)
  • Health insurance plan (Sul América)
  • Work from home subsidy (150 EUR/quarter)
  • Education budget
  • 30 days of paid vacation leave per year of service, accrued gradually
  • Quarterly performance bonus
  • Phone plan
  • Company and team events (online & offline)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Pattern

The #1 Global Ecommerce Accelerator

Pattern is the world’s leading ecommerce accelerator. Our ecommerce solutions accelerate brands on marketplaces, D2C, and other digital channels.

EcommerceMarketplaceD2CDigital channelsLogisticsSoftwareAI
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