Order Management Associate – RCM x Ops Focus
About the role
Operations role at Verse Medical focusing on order management with responsibilities spanning prior authorization and revenue cycle management, including direct coordination with providers, payors, and partners to ensure timely and accurate delivery of medical supplies.
Responsibilities
- Process and manage orders, including insurance coverage details, documentation requirements, and stock shortages
- Support prior authorization workflows by tracking requests and following up until they’re resolved
- Call partner companies to confirm details, resolve issues, and unblock orders, and occasionally reach out to providers
- Communicate with nurses and doctors through our provider portal
- Spot order and billing issues that could cause denials or delays, and flag them early
- Document every interaction and outcome clearly so teammates can pick up where you left off
- Hit volume and accuracy targets while following set guidelines and escalating when something falls outside them
Qualifications
- Familiarity with DME and medical supplies
- Experience in RCM, billing, or insurance verification
- Clear, professional spoken English and confidence on the phone
- Excellent written communication
- High attention to detail and a high level of organization
- An operations mindset: you work with urgency, prioritize well, and care about closing things out
- Ability to work independently and manage your own time in a remote environment
- Integrity, honesty, and transparency. These are at the core of how Ops works.
Skills
About Verse Medical
Software platform for in-home healthcare
As healthcare costs have increased, the patient's home has become incredibly important as a site of care. Yet, patients recovering at home are highly underserved. Patients can only get better at home if they receive the high-quality care that they need reliably. The existing in-home care process involves patchwork of different vendors, all connected through faxes by nurses. We're building modern, robust software that solves this challenge and brings this market online.
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