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Senior Product Operations Manager

LiveKit· R&D
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Remote$145k - $200k + equityFull-timePosted 1w ago

About the role

Senior Product Operations Manager role to design and own the product team's operating cadence, roadmap structure, goals visibility, playbooks, customer insight systems, PM team growth, tool selection, and cross-functional partnership within LiveKit’s engineering-led, autonomous culture.

Responsibilities

  • Run the product team's operating cadence. You own the calendar of planning cycles, reviews, and recurring updates: what each one is for, who needs to be there, what goes in, and what comes out. You make sure decisions and follow-ups are captured and visible to everyone who needs them, and you keep retiring or reshaping rituals that stop earning their time.
  • Own the roadmap as a system. You own how the roadmap is structured, at the right altitude for each audience, from engineering teams to leadership to sales. You make sure it stays current and becomes the place people go to find out what we're building and where it stands.
  • Make goals and progress visible. You run goal-setting for the product team so that every goal is measurable against a clear source of truth, and you track progress against those goals through the quarter. With our data team, you own the reporting the product team and leadership rely on, and you flag drift early.
  • Keep the product development playbook. You maintain lightweight shared standards for each step from framing a problem through launch: problem briefs, launch readiness, product stage definitions, release notes. With marketing, you run the internal side of every launch so each one ships with docs, pricing, and GTM ready.
  • Run the customer insight engine. You own the systems that keep customers close to the product team: a research repository people use, a continuous pipeline of customer conversations set up with sales and success, and a steady synthesis of what we hear from sales, support, surveys, and deals, delivered to the PMs who need it.
  • Grow the craft of the PM team. You own onboarding for new PMs, ongoing training, and the team's community of practice, and you help shape how we hire and level PMs.
  • Choose and run the team's tools. You decide how the product team uses its tools, from roadmapping and analytics to AI, and you make sure PMs get real leverage from them.
  • Be a partner in running the product org. You keep a pulse on where the team is stuck, bring your own point of view on what to fix next, and work with the head of product to make the product org better every quarter.

Qualifications

  • 6+ years of experience, with at least 3 in product operations or a closely related role (chief of staff to a product leader, product program management, product strategy and operations) supporting a product team.
  • You've built it before. You've designed a product team's operating cadence from scratch at a company that was scaling, not only kept an existing one running.
  • A force multiplier. You measure your success by what changed for the people you support, not by how much process exists.
  • A strong writer. Most of what this role produces is read by other people: templates, updates, plans, and documentation.
  • Data fluent. You're comfortable defining metrics, working in BI tools, and telling a trustworthy number from an untrustworthy one. SQL is a plus.
  • Technical enough for a developer company. Our customers are developers and our organization is engineering-led. You don't need to write code, but you need to be credible with the people who do.
  • Influence without authority. Our engineering teams operate with high autonomy. Nothing here works by mandate; it works because it's useful.
  • AI-native. You use AI tools heavily in your own work and can help others do the same.

Skills

Required:Product operations leadershipRoadmapping and planningData-driven decision makingCommunication and documentation

Benefits

  • Competitive salary and equity package
  • Health, dental, and vision benefits
  • Flexible vacation policy
  • Opportunity to build something truly impactful to the world
  • Contribute to open source alongside world-class engineers
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About LiveKit

Build voice, video, and physical AI | LiveKit

Open source agent framework and cloud platform for apps that see, hear, and speak.

livestreamingorchestrationroboticsvoice AIvoice-ai-stack
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