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Product Guide - Seasonal

Arc'teryx· Retail Stores – Arc'teryx Vaughan Mills
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Vaughan Mills, Toronto, ONCA$19.7/hr - CA$21.9/hrPT Temp/SeasonalPosted 1w ago

About the role

Seasonal part-time Product Guide role based in Arc’teryx Vaughan Mills (Toronto, ON), focused on delivering a best-in-class brand experience, sharing technical product knowledge, and supporting store initiatives and guest interactions.

Responsibilities

  • Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
  • Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
  • Championing Arc’teryx as a brand ambassador both in-store and in the community
  • Developing your passions both in and out of the store with the support of the team
  • Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
  • Providing feedback on merchandising and in-store experience to help drive sales
  • Maintaining an open, collaborative relationship with your team and store leadership
  • Supporting with and participating in various store tasks as assigned by the leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
  • Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
  • Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Qualifications

  • Passion for delivering exceptional customer service
  • Self-motivated and solution-oriented
  • Flexible and adaptable in ambiguous situations
  • Ability to balance autonomy and collaboration
  • Willingness to engage in continuous improvement and brand initiatives
  • Passion for getting outside and living it

Skills

Required:Customer serviceProduct knowledgeProblem solving

Benefits

  • Growth, community & gear - Professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, and access to employee discounts and Pro Deals
  • Time & Flexibility - Wellness time and Live it, Learn It Days
  • Wellbeing - 24/7 Employee Assistance Program (EAP)
  • Health - Extended health, dental, and vision coverage (full-time employees) with mental health support, fertility benefits, and gender-affirming care
  • Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and ESPP (where applicable)
  • Family support - Parental leave top-up and nesting period for new parents (full-time employees)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
Company profileWebsite

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