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Customer Service Advisor - Energy (Leicester)

Octopus Energy· Customer Operations
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Hybrid (Leicester)£26.3k+Full-timePosted 1w ago

About the role

Customer Service Advisor role at Octopus Energy UK in Leicester. Full-time, on-site position focused on delivering end-to-end customer service, solving billing, meter, and tariff questions with empathetic, non-scripted interaction to improve customer experience and promote greener energy.

Responsibilities

  • Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
  • Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
  • End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
  • Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
  • Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
  • Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

Skills

Required:Customer serviceProblem solvingCommunication

Benefits

  • EV salary sacrifice - drive electric & save
  • Cycle-to-work scheme
  • Share options - own a little piece of the pie
  • Fully stocked kitchens - snacks = fuel = happiness
  • Weekly ‘Family Dinner’ catch-ups
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Octopus Energy

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