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Manager, Global Billing Operations

Recorded Future· Finance
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Boston, MA$92k - $137.5kfull-timePosted 1w ago

About the role

Lead and scale global billing processes for a SaaS/technology company, translating complex contracts into accurate, timely, and compliant billing outcomes while managing collections and cash realization. Partner with RevOps, Deal Desk, Sales, and Finance to ensure scalable, audit-ready billing aligned with growth.

Responsibilities

  • Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies
  • Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery
  • Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact
  • Serve as the primary escalation point for complex billing issues, disputes, and exceptions
  • Lead collections processes, including AR aging, follow-ups, and dispute resolution
  • Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness
  • Ensure timely and accurate cash application and reconciliation
  • Own and continuously improve billing and AR processes to drive scalability and efficiency
  • Identify and implement automation opportunities across systems and workflows
  • Standardize processes across regions, entities, and customer segments
  • Partner with Deal Desk and RevOps for seamless transition from deal structure to billing execution
  • Partner with Sales and customer stakeholders to resolve payment delays and escalations
  • Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards
  • Ensure billing and AR processes are SOX-compliant and audit-ready
  • Own execution and documentation of key billing and AR controls
  • Support external audits, including documentation, walkthroughs, and issue resolution
  • Maintain compliance with global tax, invoicing, and regulatory requirements
  • Lead, mentor, and develop a high-performing Global Billing Operations team
  • Establish clear goals, priorities, and performance expectations
  • Drive a culture of accountability, continuous improvement, and customer focus

Qualifications

  • 8+ years of experience in billing operations or finance operations, preferably in SaaS or technology
  • 3+ years of people management experience
  • Strong Order to Cash experience
  • Strong experience with NetSuite and Salesforce
  • Deep understanding of billing processes, invoicing structures, and collections workflows
  • Experience operating in a high-growth, complex deal environment
  • Experience with automation, AI, or process improvement initiatives
  • Strong analytical, problem-solving, and communication skills

Skills

Required:Billing operationsOrder to CashNetSuiteSalesforceAutomation / process improvement
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Recorded Future

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